1. Overview
Vitality E-Flows (“we,” “us,” “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website vitalityeflows.com or purchase our products.
Our business address:
420 W Hastings St Unit 300, Vancouver, BC V6B 1L1, Canada
Email: [email protected]
2. Information We Collect
a) Information you provide directly:
- Name, email address, shipping address, billing address
- Payment information (processed securely by third-party payment processors; we do not store full credit card details)
- Order history and preferences
- Communications with us (email, Facebook messages, contact forms)
b) Information collected automatically:
- IP address, browser type, device type
- Pages viewed, time spent on Site, referral source
- Cookies and similar tracking technologies (see Section 7)
3. How We Use Your Information
We use your personal information to:
- Process and fulfill your orders (including shipping and payment)
- Communicate with you about your order (confirmation, tracking, customer service)
- Send promotional emails (only if you opt in — you may unsubscribe at any time)
- Improve our website, products, and customer experience
- Comply with legal and regulatory obligations
Facebook-Compliant Note: We do not sell your personal information to third parties. We do not share your data for behavioral advertising without your explicit consent (where required by Canadian law).
4. Legal Basis for Processing (PIPEDA Compliance)
As a Canadian business, we follow the Personal Information Protection and Electronic Documents Act (PIPEDA). We collect and use your information only with your consent or as permitted by law (e.g., to fulfill a contract, legal obligation, or legitimate business interest).
5. Sharing Your Information
We may share your information with:
- Service providers: Shipping carriers (Canada Post, etc.), payment processors (Stripe, PayPal), email marketing platforms (e.g., Mailchimp or Klaviyo)
- Legal compliance: If required by law, court order, or to protect our rights or safety
- Business transfers: In the event of a merger, acquisition, or sale of assets (you will be notified)
We require all third parties to respect your privacy and comply with applicable laws.
6. Data Retention
We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy — typically:
- Order data: 7 years (for tax and accounting purposes)
- Marketing data: Until you unsubscribe or request deletion
- Customer service records: 2 years after last interaction
7. Cookies & Tracking Technologies
We use cookies to:
- Remember your cart and login preferences
- Analyze site traffic (e.g., Google Analytics)
- Improve user experience
You may disable cookies in your browser settings, but some Site features may not function properly.
8. Your Rights (Canadian Privacy Rights)
Under PIPEDA, you have the right to:
- Access the personal information we hold about you
- Correct inaccurate or incomplete information
- Withdraw consent for marketing communications at any time
- Request deletion of your information (subject to legal retention requirements)
To exercise these rights, email us at [email protected] with “Privacy Request” in the subject line.
9. Security
We implement reasonable physical, electronic, and administrative safeguards to protect your information. However, no method of transmission over the Internet is 100% secure.
10. Third-Party Links
Our Site may contain links to other websites (e.g., Facebook, payment gateways). We are not responsible for their privacy practices. Please review their policies separately.
11. Children’s Privacy
Our products and Site are not intended for individuals under 18. We do not knowingly collect personal information from children.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Changes are effective when posted. We will notify you of material changes via email or a notice on our Site.
13. Complaints & Contact
If you have concerns about our privacy practices, please contact us first. You also have the right to file a complaint with the Office of the Privacy Commissioner of Canada (OPC).
Contact us at:
Email: [email protected]
Mail: 420 W Hastings St Unit 300, Vancouver, BC V6B 1L1, Canada