1. Introduction

Welcome to Vitality E-Flows (“Company,” “we,” “us,” “our”).
By accessing or using our website vitalityeflows.com (the “Site”) or purchasing our tea products, you agree to be bound by these Terms of Service (“Terms”).

Our business address is:
420 W Hastings St Unit 300, Vancouver, BC V6B 1L1, Canada
Email: [email protected]

These Terms apply to all users of the Site, including browsers, customers, and contributors.

2. Eligibility

You must be at least 18 years old or the age of majority in your province/territory to purchase our products. By using this Site, you represent that you meet this requirement.

3. Products & Wellness Claims (Facebook-Compliant)

Our teas are food products intended for general wellness support — including gentle detoxification, natural energy, and relief from minor everyday discomforts like bloating or tension.

We do not claim to diagnose, treat, cure, or prevent any disease or medical condition.
Always consult a healthcare professional before starting any new herbal product, especially if you are pregnant, nursing, have a medical condition, or take prescription medications.

4. Orders & Payments

• We reserve the right to refuse or cancel any order for any reason (e.g., product availability, pricing errors, suspected fraud).

• Prices are in Canadian Dollars (CAD) and do not include applicable taxes (GST/PST/HST).

• Payment must be completed at checkout via our secure payment processor.

5. Shipping & Delivery

• We ship within Canada only (excluding some remote territories).

• Delivery times are estimates; we are not liable for carrier delays.

• Risk of loss passes to you once the carrier accepts the package.

Full shipping policy available on our Help & Info page.

6. Returns & Exchanges

• Unopened products may be returned within 30 days for a refund (excluding shipping costs).

• Damaged or incorrect items: contact us within 7 days with a photo for a free replacement.

• We do not accept returns on opened tea bags unless defective.

Full returns policy available on our Help & Info page.

7. Accuracy of Information

We strive to ensure product descriptions, ingredients, and pricing are accurate. However, we do not warrant that the Site content is error-free, complete, or current.

8. Prohibited Uses

You may not use the Site for:

• Any unlawful purpose

• Harassing, abusing, or harming others

• Uploading viruses or malicious code

• Collecting personal information of others without consent

9. Limitation of Liability

To the maximum extent permitted by Canadian law:

• Our products are provided “as is.”

• We are not liable for any indirect, incidental, or consequential damages arising from your use of our products or Site.

• Our total liability shall not exceed the amount you paid for the product in question.

10. Indemnification

You agree to indemnify and hold Vitality E-Flows harmless from any claim or demand arising from your breach of these Terms or violation of any law.

11. Governing Law

These Terms are governed by the laws of British Columbia, Canada, without regard to conflict of law principles. Any disputes shall be resolved in the courts of Vancouver, BC.

12. Changes to Terms

We may update these Terms at any time. Changes are effective immediately upon posting. Your continued use of the Site constitutes acceptance of the revised Terms.

13. Contact Us

Questions about these Terms? Reach out:
Email: [email protected]
Mail: 420 W Hastings St Unit 300, Vancouver, BC V6B 1L1, Canada