Our Promise:
We want you to feel good about your Vitality Pulse purchase. If something isn’t right, we’ll make it right — no hassle, no hard feelings.

30-Day Satisfaction Guarantee:
You may return unopened, unused tea bags within 30 days of delivery for a full refund (excluding shipping costs).
Opened single tea bags? Contact us anyway — we sometimes offer partial credits or exchanges on a case-by-case basis.

How to Start a Return:

1. Email us at [email protected] with:

   • Your order number

   • Which item(s) you’d like to return

   • The reason (helps us improve!)

2. We’ll reply within 2 business days with a return address and instructions.

3. Pack the items securely and ship them back (at your cost unless the item was damaged or incorrect).

4. Once received, we’ll process your refund within 5–7 business days. Funds typically appear in your account within 3–10 days, depending on your bank.

Exchanges:
Want to try a different blend instead of a refund? Let us know. We offer one free exchange per order (you pay return shipping; we pay to send the new blend).

Damaged or Incorrect Items:
If your tea arrived damaged, spilled, or you received the wrong blend, contact us within 7 days with a photo. We’ll ship a replacement free of charge — no return needed.

Non-Returnable Items:

• Gift cards

• Sampler packs where all bags have been opened

• Items purchased more than 30 days ago

• Final sale or promotional free items

Refunds for Gift Purchases:
If you received Vitality Pulse as a gift, we can issue a store credit to the gift recipient. The original purchaser would need to contact us for a cash refund.